Manage Personalized & Made-to-Order Requests with Custom Pricing & Delivery Dates

Not all products are ready-to-buy. Some need customization, price discussion, or approval before they can be sold.

The Order Enquiry feature on Misto Business platform lets home-based and small business owners handle these cases easily. Instead of customers placing instant orders, these orders come in as an enquiry, giving you time to review details, quote the final price, and accept or reject the request.

Once you accept the enquiry that needs customization or specific delivery date, it goes back to the customer for final confirmation and payment, all from within your Misto business app.

Why Use Misto’s Order Enquiry for Your Business?

Here are some ideal use cases for enabling Order Enquiries on your Misto store:

• Customized Products: Cakes, clothes, gifts, hampers, jewelry
• Variable Pricing Items: Seasonal food, handmade items, market-price goods
• Made-to-Order Products: Personalized crafts, name-tagged products, or curated bundles

Instead of cancelling or rescheduling, sellers can confirm availability, share a final price, and only proceed when the customer accepts and pays.

Step 1: While listing your product via the Product Module, mark it as “Subject to Acceptance” or set a “Price Range” for flexible pricing.

Step 2: When a buyer views these products, they can:

• Add custom notes (e.g., size, color, flavor)
• Mention a preferred delivery date
• They then add the product to their cart and confirm this order enquiry from their cart.

Step 3: You’ll receive the request in your Order Enquiry Module.

Step 4: Review and accept the enquiry. Reach out to the customer via chat or phone (if needed) to finalize details.

Step 5: The buyer receives your quoted price and completes the payment.

Step 6: Once paid, the order automatically moves to the “Confirmed Orders” tab for fulfillment.

You can even chat with the customer before accepting, just like you’d do on any other chat engine but now, everything’s organized and professional. More importantly available as reference to both Seller and the customer.

Misto’s Order Enquiry feature is a powerful sales tool for homepreneurs, boutique businesses, and artisanal sellers.

• Avoid confusion around pricing or availability
• Reduce cancellations by confirming before payments
• Improve customer experience through clarity and communication
• Keep control of production timelines and inputs
• Enable custom product sales without chaos

Whether you run a baking business, fashion label, or gift shop, Order Enquiry gives you the flexibility your products deserve.

Home Baker – Customized Cakes & Hampers
A customer requests a vegan chocolate cake for a birthday. You check availability, confirm price based on ingredients, accept the enquiry, and get paid once the customer agrees.

Craft Seller – Personalized Gifts
You sell name-tag keychains. Each request has a different name and delivery timeline. With Misto, you can approve only the ones you can fulfil, no cancellations, no last-minute surprises.

The Order Enquiry feature is available for sellers on Standard, Premium, and Elite plans on Misto. If you sell custom-made, personalized, or price-variable products, this feature is essential for your workflow.

1. Go to your Misto Seller App.

2. Tap on the product you want to edit.

3. Turn on “Subject to Acceptance” OR enter a “Price Range” remember both or separate configurations

4. Save changes, it’s live instantly!

Order Enquiries offer the perfect balance between customer convenience and seller control. No more uncertainty. No more chaos. Just smoother selling and better business outcomes.

Start using Misto’s Order Enquiry system today and create a personalized shopping experience your customers will love, and come back for.

Have questions? Need help setting up your first enquiry-enabled product?

Email us at support@misto.life or follow us on our social handles for updates, seller stories, and tips.